Home Claims Team Leader

Team Leader - Home Claims: Lead, Inspire, Impact!

Are you a dynamic leader ready to shape a high-performing team and make a tangible impact? We're seeking a passionate Team Leader to inspire our Home Claims Consultants. This role is about driving exceptional customer outcomes, fostering a thriving team culture, and expertly navigating complex claims in a demanding environment. If you're a leader who thrives on challenges and empowers others, join us!

What You'll Be Doing:

• Lead & Coach: Develop, motivate, and empower your team to deliver exceptional service and performance.

• Drive Performance: Master performance management, conducting crucial conversations, managing UPL/behavioural issues, and fostering accountability.

• Strategic Workload Management: Effectively prioritise, allocate, and manage team portfolios amidst evolving demands.

• Expert Support: Provide essential technical, product, and process guidance to your team.

• Collaborate & Improve: Build strong stakeholder relationships and champion continuous improvement initiatives.

Who We're Looking For:

• Proven Leadership: Solid Team Leader experience (or equivalent), with a track record of inspiring teams in fast-paced environments.

• People Performance Expert: You excel in performance management, confidently handling difficult conversations, accountability, and development.

• Culture Driver: Ability to motivate, engage, and unite a team, fostering a positive, high-performing culture.

• Problem-Solver & Communicator: Strong analytical, communication, and conflict resolution skills for complex people and operational challenges.

• Resilient & Customer-Focused: Thrive under pressure, drive customer outcomes, and adapt to demanding environments with an innovative mindset.

Our Perks:

• Attractive Incentives! Significant earning potential through our competitive scheme.

• North Lakes Office: Modern workspace with local cafes & shops.

• Extra Leave: Enjoy a paid 'ME' day & volunteer day annually; option to purchase more.

• Paid Parental Leave: Generous support for new parents.

• Development: Internal programs & extensive online courses.

• Discounts: On Budget Direct insurance products.

• Recognition: Reward and incentive schemes for high performance.

• Social & Community: Vibrant activities and workplace giving with dollar-matching.

About Us:

Join Auto & General (A&G), Australia's fastest-growing Motor and Home insurer. We're a dynamic, forward-thinking organisation committed to safeguarding futures. With our multi-award-winning brands and strategic partnerships, we're making a real impact. If you're a passionate leader ready to contribute to our success and thrive in a high-growth environment, apply today!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.