Hospitality, Retail and Service Manager NEC
- Oversee and coordinate daily hospitality and customer service operations.
- Manage staff performance and ensure high service standards.
- Develop operational procedures to improve efficiency and customer satisfaction.
Position: Hospitality, Retail and Service Manager
Position Type: Full-time, Permanent
Salary: $79,500 per annum plus superannuation
Location: Pascoe Vale VIC 3044
The Trustee for Burger Basement Trust trading as Burger Basement is seeking a full-time Hospitality, Retail and Service Manager to join our team at our Pascoe Vale location.
Burger Basement is a hospitality business focused on providing quality food and friendly, efficient customer service. We are committed to maintaining high standards across our day-to-day operations and providing customers with a welcoming and enjoyable dining experience.
We are currently seeking an experienced and motivated Hospitality, Retail and Service Manager to oversee and coordinate our daily business operations. The successful candidate will play an important role in managing service standards, staff performance, operational procedures and customer satisfaction while supporting the continued growth of the business.
Key Responsibilities
Duties include, but are not limited to:
- Planning, organising and coordinating the day-to-day hospitality and customer service operations of the business.
- Overseeing service delivery and ensuring customers receive efficient, professional and high-quality service.
- Managing and coordinating staff rosters to ensure appropriate staffing levels during operating hours and peak service periods.
- Supervising employees and providing guidance, training and ongoing support to maintain high standards of performance.
- Monitoring staff performance and assisting with the recruitment, induction and training of new employees.
- Developing and implementing operational procedures to improve efficiency, service quality and customer satisfaction.
- Monitoring customer service standards and responding professionally to customer enquiries, feedback and complaints.
- Liaising with suppliers and service providers and assisting with the procurement of stock, equipment and other operational requirements.
- Monitoring stock levels and coordinating ordering and inventory control to support efficient business operations.
- Monitoring operating costs and assisting with budgeting, expenditure control and other financial aspects of the business.
- Ensuring the premises, equipment and service areas are maintained in a clean, safe and presentable condition.
Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirement
Requirements
- Minimum diploma or higher qualification in hospitality, business, management or a related field is desirable.
- Previous at least one year of full-time experience in hospitality, restaurant, retail or service management.
- Strong understanding of hospitality operations and customer service standards.
- Demonstrated ability to supervise, coordinate and support staff.
- Strong organisational and time-management skills.
- Good communication and interpersonal skills.
- Ability to effectively manage customer concerns and operational issues.
- Knowledge of workplace health and safety, hygiene and food safety requirements.
- Ability to work effectively in a fast-paced hospitality environment.
What We Offer
- Permanent full-time employment.
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