Customer Service Officer

Be the trusted first point of contact for customers in a busy, purpose-led organisation

Your New Company
Hays is proud to be partnering with a well-established Tasmanian for purpose organisation that delivers essential services across the state. With a strong community purpose and a busy operational environment, the organisation is creating a more focused customer experience function and is now seeking a Customer Service Officer to join its Hobart team.

Your New RoleAs Customer Service Officer, you will be the primary point of contact for customers and visitors. You will manage incoming calls and enquiries, understand what each customer needs, and resolve routine requests.This is a customer service role with reception responsibilities. You will work closely with operational teams and the Customer Experience Manager, using customer and ordering systems to record enquiries, update service information and keep customers informed.

• Answer customer calls in a friendly, confident and professional manner
• Assist with order changes, service enquiries, urgent requests and routine complaints.
• Use CRM and customer ordering systems to maintain accurate records and actions.
• Liaise with operational teams to confirm what can be delivered and by when.
• Provide a professional reception service and welcome visitors to the site.

What You'll Need to Succeed
You will be a calm, practical and customer-focused person who communicates clearly and treats people with patience and respect. The environment is active and diverse, so emotional maturity, adaptability and confidence asking questions will be important.

• Previous experience in customer service, reception, contact centre or another customer-facing role.
• Clear and confident telephone communication, with strong listening skills.
• Sound judgement and the ability to work within established processes and authority.
• Strong computer literacy and confidence learning CRM and ordering systems.
• Accurate data entry, record keeping and attention to detail.
• Experience in a service, logistics or operational environment will be highly regarded.

What You'll Get in Return

• A permanent full-time role based in Hobart.
• Be well remunerated with salary packaging options available.
• A visible and valued role within a collaborative, purpose-led workplace.
• Clear guidance, defined escalation pathways and support from the Customer Experience Manager.
• The opportunity to help shape a focused and professional customer service function.

What You Need To Do Now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or contact Travis via travis.thole@hays.com.au or 03 6108 5559. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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