Enterprise Account Manager

• Own strategic enterprise accounts with high commercial impact

About Our Client

Our client is a well-established Australian technology business supporting organisations through a market-leading digital platform used across a large customer network. With a strong reputation in its sector and a growing enterprise customer base, the business is continuing to invest in its commercial function to strengthen strategic partnerships, increase customer value and support sustainable long-term growth.

Job Description

• Manage a portfolio of enterprise and multi-site customers, taking responsibility for retention, expansion and commercial performance.
• Build relationships with senior stakeholders, including executive decision-makers, procurement teams and operational leaders.
• Develop and execute account plans that uncover growth opportunities across sites, business units and service offerings.
• Lead contract renewals, commercial discussions and complex buying processes from initial engagement through to close.
• Facilitate strategic review meetings that demonstrate value, align priorities and strengthen long-term partnerships.
• Analyse customer engagement, utilisation trends and commercial performance to identify risks and opportunities.
• Collaborate with internal teams to improve adoption, customer outcomes and overall account health.
• Contribute customer and market insights that help inform broader commercial and growth strategies.

The Successful Applicant

• 5+ years' experience in Account Management, Customer Success or SaaS sales.
• A proven history of managing and growing complex enterprise relationships.
• Strong commercial acumen with experience leading negotiations and renewal discussions.
• Confidence engaging executive and C-suite stakeholders.
• Experience managing multi-stakeholder sales processes with long deal cycles.
• Ability to turn customer insights into strategic growth plans and commercial outcomes.
• Comfortable using CRM, reporting and AI-driven tools to improve performance and productivity.
• Exposure to regulated or highly professional service environments will be viewed favourably.

What's on Offer

Competitive salary, dependent on experience, plus a generous uncapped incentive structure.You'll join a business where enterprise account management is viewed as a strategic function, giving you the opportunity to influence key customer outcomes, shape commercial conversations and contribute to the ongoing growth of a well-established organisation.