Head of Service Delivery, Banking Applications (Singapore)
- Lead a new programme for a strategic banking account in Singapore.
- Manage client relationships and oversee day-to-day delivery operations.
- Build and lead a large onshore and offshore team to ensure quality service outcomes.
About the Role
A global IT services firm is looking for a Head of Service Delivery to lead a new programme on one of its strategic banking accounts in Singapore. You’ll be the senior delivery voice on the ground, running day-to-day delivery, managing the client relationship onsite and working with the India delivery lead who runs offshore operations. You’ll report to the regional delivery head for ASEAN.
Key Responsibilities
- Own application delivery and service outcomes for a strategic banking customer, across digital banking, payments and modernisation work.
- Manage the customer relationship in Singapore, including service reviews, steering committees and senior stakeholder reporting.
- Work with the India delivery lead to run offshore operations and make sure onsite requirements are met.
- Lead a large onshore and offshore team, building delivery leaders and a client-first culture.
- Keep delivery on track for quality, cost, schedule and SLAs, and manage risk and escalations.
- Support account growth by spotting expansion opportunities and improving delivery margin.
What We’re Looking For
- 18+ years in IT services, with at least 10 years in banking and financial services
- Strong applications background (application development, maintenance, modernisation). This is not an infrastructure role.
- Digital banking and payments delivery experience
- Experience leading onsite and offshore teams, ideally with India delivery
- A track record of presenting to senior client stakeholders and running governance forums
- Hands-on technology experience earlier in your career
- Strong communication and negotiation skills
What’s on Offer
A senior leadership seat on a new programme for a strategic banking client, with a broad delivery mandate, a large team, and regular exposure to senior client technology leaders.
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