Healthcare Customer Liaison Officer

Job Description

Location: Adelaide CBD

Role Type: Permanent

Role Highlights

This is a customer-focused role suited to someone who enjoys building relationships while managing outstanding accounts across Homecare & NDIS portfolios. Reporting to the Transactional Services Team Leader, you'll proactively engage with clients, contractors and stakeholders by phone, email and written correspondence to support the timely resolution of outstanding balances.

You'll maintain accurate records of all communications and payment arrangements, negotiate manageable outcomes within delegated authority, and work closely with internal teams to reconcile accounts and resolve discrepancies, all while maintaining a professional and respectful approach.

Organisation

Join a healthcare organisation where you'll work as part of a collaborative finance team supporting the Homecare & NDIS portfolios. The organisation places a strong focus on delivering a professional and respectful customer experience while maintaining financial sustainability and continually improving its processes.

Responsibilities

• Proactively manage outstanding accounts across Homecare & NDIS portfolios
• Engage in proactive collection activities including phone, email and written communication
• Maintain accurate records of all communications and payment arrangements
• Negotiate and manage payment arrangements within delegated authority
• Follow up on broken payment arrangements and take appropriate action
• Escalate complex, high-value or high-risk accounts to the relevant manager
• Reconcile accounts and investigate discrepancies relating to outstanding balances
• Liaise with internal stakeholders to support the resolution of outstanding accounts
• Provide clear communication regarding outstanding balances, payment expectations and account status
• Support audit processes by providing accurate documentation and records
• Contribute to the development and refinement of collection processes and procedures
• Maintain confidentiality and manage sensitive financial and personal information appropriately

Candidate Profile

You will ideally have 2–3 years' experience in debt collection, accounts receivable, credit control or a customer service role involving account resolution. Experience in healthcare, workforce or professional services environments is desirable, but not essential.

You'll have strong negotiation and influencing skills, with the ability to manage difficult or sensitive conversations professionally and confidently. High attention to detail, strong organisational skills and proficiency in financial systems and Microsoft Office are essential.

You're professional, resilient and outcome-focused, with a proactive and persistent approach and the interpersonal skills to build and maintain strong relationships with clients and stakeholders. A current National Police Record Check is required.

What's on Offer

This is an excellent opportunity to join a supportive finance team where you'll gain broad exposure to customer engagement, account resolution and financial risk management. You'll have the opportunity to build strong stakeholder relationships while contributing to the organisation's financial sustainability.

Apply

If this sounds like you, please send your resume by clicking apply on the link. The reference number for this role is SV77421. Alternatively, please call Shruthika on 0481 603 075 for a confidential discussion.