Program Administration Coordinator
- Coordinate national parts and service market programs, including order processing, invoicing, supplier and dealer records, and delivery follow-up.
- Analyse program performance, prepare reports, investigate discrepancies and support stakeholders across the business.
- Identify process improvements and work with IT teams to improve automation and operational efficiency.
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As our Program Administration Coordinator, you'll play a key role in supporting and continuously improving a range of national parts and service market programs, including ECom and Ship Direct. This is a dynamic role that combines administration, stakeholder coordination, data analysis and process improvement on a 12 month fixed contract.
Working closely with Product Managers, suppliers, dealers and internal stakeholders, you'll help ensure orders are processed efficiently, customer commitments are met and programs operate smoothly. You'll also have the opportunity to contribute ideas that improve systems, automate processes and deliver better outcomes for our dealer network and customers.
Key Responsibilities will include:
- Coordinating the administration of ECom, Ship Direct and related programs
- Processing orders, invoicing and data management through SAP and Volvo Group systems
- Building and maintaining strong relationships with suppliers, dealers and internal stakeholders
- Maintaining accurate supplier and dealer databases
- Monitoring outstanding orders and proactively managing supplier delivery timeframes
- Investigating and resolving invoicing and order discrepancies
- Analysing program performance and preparing stakeholder reports
- Collaborating with IT teams to improve automation and process efficiency
- Identifying opportunities to streamline workflows and enhance operational performance
- Supporting ongoing continuous improvement initiatives across the business
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Experience in administration, program coordination, customer service, supply chain, parts operations or a similar business support role
- Strong organisational skills with exceptional attention to detail
- Ability to manage competing priorities and meet deadlines in a fast-paced environment
- Confidence working with data, reporting and business systems
- Strong communication and stakeholder management skills
- A proactive mindset with a focus on continuous improvement
- Sound numeracy skills and an understanding of invoicing or business processes
- Intermediate to advanced Microsoft Office skills
- SAP experience will be highly regarded
- Qualifications in Business Administration, Finance, Project Management or a related discipline are advantageous
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Career development and global opportunities
- Employee Assistance Program
- Modern Wacol office with café and on-site parking
- Work for a global organisation committed to innovation, sustainability and people development
- Be part of a collaborative team supporting one of Australia's leading commercial vehicle businesses
Ready for the next move?
If you enjoy coordinating programs, building relationships, improving processes and delivering exceptional customer outcomes, we'd love to hear from you.
Join Volvo Group Australia and help drive operational excellence across our Service Market programs.
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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