Quality Administrator
- Coordinate customer complaints and warranty cases.
- Provide updates to customers and internal stakeholders.
- Maintain accurate case records and monitor open cases.
Quality Administrator, Benalla VIC $47 p/hr + super
Your new company
Looking for a career with a global leader in energy management and industrial technology? This manufacturing site is in Benalla, Victoria, where it designs and manufactures products that support electrical distribution networks and critical infrastructure across Australia and beyond. Be a part of a global organisation within a modern manufacturing site as a Quality Administrator.
Your new role
As the key coordination point between customers and their Quality, Engineering, Manufacturing, Supply Chain and Services teams, you will help manage customer quality concerns and warranty cases from initial notification through to resolution.
- Coordinate customer complaints, warranty cases and post-delivery product issues.
- Provide clear, professional and timely updates to customers and internal stakeholders.
- Maintain accurate case records, correspondence, documentation and action trackers.
- Monitor open cases and proactively follow up outstanding actions through to closure.
- Coordinate technicians, customers and site arrangements for warranty service activities.
- Coordinate replacement parts, dispatches and delivery tracking.
- Work with Quality, Engineering, Manufacturing, Supply Chain, Projects, Finance and Field Service.
- Identify customer or operational risks and escalate issues early.
- Support warranty cost tracking, management reporting, RCA and CAPA activities.
What you'll need to succeed
To be considered for this role, you will have
- Customer-focused, with strong communication and relationship-building skills
- Highly organised and able to manage priorities and deadlines
- Proactive and comfortable driving actions through completion
- Field-service coordination or quality administration experience
- ERP, CRM, SharePoint or similar business systems experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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