Regulatory Services Officer
- Support the Regulatory Services team with complaints, licensing, and conduct matters.
- Provide administrative support and maintain accurate records in the Complaint Management System.
- Respond to enquiries from members of the profession and the public.
Regulatory Support Officer | ACT Law Society
Canberra | On-site only | 35-hour week
Looking for a role where your professionalism, judgement, and admin capability actually matter?
The ACT Law Society is hiring a Regulatory Support Officer to support the Regulatory Services team across complaints, licensing and conduct matters. This is a great opportunity to join a small, high-performing team with strong leadership, a genuinely positive culture, and work that’s meaningful (and varied). It’s available as a result of an internal development opportunity, further evidence of the culture this leadership team has worked hard to successfuly build.
What’s in it for you
- 35-hour work week (yes, really)
- Additional leave entitlements, including wellbeing leave days
- Christmas shutdown leave
- Family-friendly environment and supportive leadership
- On-site only working arrangements (ideal if you like clear boundaries and an in-office rhythm)
The role (what you’ll actually be doing)
This is a hands-on support role where you’ll keep the engine room running smoothly; you’ll be trusted to manage priorities, communicate clearly, and handle sensitive matters with care. Key responsibilities include:
- Responding to enquiries from members of the profession and the public, providing information about complaint and regulatory processes
- Providing admin support across complaints, licensing, compliance and conduct matters
- Maintaining accurate records in the Complaint Management System and membership database
- Providing committee/secretariat support (agendas, minutes, logistics and meeting coordination)
- Preparing correspondence, reports, statistics and regulatory documentation
- Supporting continuous improvement and process efficiencies within the team
- Pitching in across engagement, finance and regulatory services when coverage is needed
What you’ll bring
You’re calm under pressure, comfortable dealing with stakeholders, and you take pride in accuracy and service. We’re looking for someone with:
- Proven experience in an administrative, regulatory or professional services support role
- Strong written and verbal communication (clear, accurate, professional)
- Excellent organisation skills and attention to detail
- Experience providing committee or secretariat support
- The ability to manage competing deadlines and priorities in a small-team environment
- The ability to quickly pick up a statutory/regulatory framework relevant to the role
Bonus points if you have:
- Legal admin experience / exposure (law firm, legal services, regulation, member-based body)
- Understanding of the legal services sector or professional regulation
Sound like you?
If you’re ready to step into a role that values capability, judgement, and professionalism - we’d love to hear from you.
Apply now.
Madison Phillips | 0487 961 227 | madison@elliottgray.com.au
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