Relief Customer Support Manager - Melbourne & Victoria
- Provide relief customer support management across multiple Victorian aged care communities, including welcoming enquiries and conducting tours.
- Manage sales pipelines and support occupancy, customer experience, feedback standards, and new Customer Support Manager onboarding.
- Assist with reception and administration; the role is full-time, Monday to Friday, with occasional regional travel.
"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.
With 146 Care Communities and over 20,000 team members, we’re one of Australia’s leading private aged care providers—and we’re growing.
About the Role:
We’re seeking a Relief Customer Support Manager to support our Victorian Care Communities. You’ll cover sites within Melbourne, with occasional regional travel. Your region (North or South) will be based on your location.
- Provide Relief CSM support across multiple Care Communities
- Welcome new enquiries and deliver warm, informative tours
- Manage the sales pipeline to maximise occupancy
- Support new CSM onboarding and training
- Assist with reception and administration as required
- Help maintain excellent customer experience and feedback standards
About You:
- Previous experience in Sales and/or Administration is preferred
- Experience in Hotel, Duty or Property Management is highly regarded
- Warm, professional communication style with a passion for customer service
- Highly organised, proactive, and able to manage competing priorities
- Committed to delivering exceptional experiences for older Australians
What We Offer You:
- Work/life balance – Full‑time hours (Mon–Fri, 9am–5pm), no weekend work
- Professional development – Access to industry‑leading training, leadership programs and the Opal HealthCare Academy
- Referral bonuses – Earn up to $5,000 for referring new team members
- Career pathways – Secondment opportunities across our national network and a pathway to future leadership roles through our 2GM Program
- A supportive, collaborative team culture where your contribution is truly valued
Shortlisted applicants will be contacted promptly for interview.
Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.
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