Senior Business Analyst (replacement)
- Play a key role in delivering customer solutions across a modern insurance technology environment.
- Lead discovery and requirements workshops with customer stakeholders and translate business needs into clear requirements.
- Build trusted customer relationships through clear communication and strong delivery leadership.
About the role
Senior Business Analyst | Insurance SaaS | Permanent, full time | Sydney, Hybrid, $145k + super
We’re looking for a Senior Business Analyst to play a key role in delivering customer solutions across a modern insurance technology environment.
This is a hands-on, high-impact role for someone who loves the craft of business analysis — discovery, requirements, functional design, stakeholder alignment — and who wants to work closely with customers and delivery teams to bring complex solutions to life.
You’ll be joining a team that values clarity, quality, and outcomes — where your work directly influences delivery success and customer satisfaction.
What you’ll be doing
As a Senior Business Analyst, you’ll take ownership of end-to-end analysis across customer engagements, including:
Leading discovery and requirements workshops with customer stakeholders
Translating business needs into clear, testable, traceable requirements
Producing functional documentation and process models to guide delivery
Working closely with delivery, engineering, product and QA teams to ensure shared understanding
Supporting backlog refinement, sprint planning and solution walkthroughs
Validating solutions through functional testing, UAT support, and early feedback cycles
Building trusted customer relationships through clear communication and strong delivery leadership
Helping strengthen BA best practice, templates, and ways of working across the team
What we’re looking for
You’ll thrive in this role if you’re someone who brings structure to complexity and enjoys working in fast-moving delivery environments.
Essential experience
7+ years’ experience as a Business Analyst, ideally in insurance or a similar domain
General and/or commercial insurance knowledge
Ideally experience in customer facing roles
Strong background delivering solutions end-to-end across multiple projects
Agile delivery (user stories, backlog refinement, sprint planning)
Experience supporting solution validation through functional testing and UAT
Nice to have
Exposure to integrations, reporting, automation, or data flows in insurance
BA certifications (CBAP, PMI-PBA) or Agile certifications (Scrum Master)
Why this role?
This is a great opportunity if you want to:
Work on meaningful insurance solutions that customers genuinely rely on
Own requirements end-to-end — not just write user stories and hand them off
Partner closely with customers and be seen as a trusted advisor
Join a delivery-focused team that values quality and continuous improvement
Build deeper domain expertise in modern insurance platforms
Seniority Level
Mid-Senior level
Industry
Staffing and Recruiting
Employment Type
Full-time
Job Functions
ResearchAnalystInformation Technology
Skills
Business Intelligence (BI)Requirements GatheringSoftware as a Service (SaaS)VisioBusiness Process ImprovementBusiness AnalysisBusiness RequirementsEnglishInsuranceRequirements Analysis
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