Posted 7d ago
Senior Customer Experience Officer (38 hours)
KEY POINTS WE FOUND
- Provide exceptional customer service across various communication channels.
- Address and resolve customer enquiries promptly and professionally.
- Collaborate with internal departments to ensure seamless service delivery.
- Established Local Government looking for a Senior Customer Experience Officer
About Our Client
This role is within the public sector and is located in Rhodes.
Job Description
- Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
- Address and resolve customer enquiries promptly and professionally.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with internal departments to ensure seamless service delivery.
- Identify and escalate issues or complaints to the appropriate team or manager.
- Assist in improving processes and systems to enhance customer experience.
- Support the team in achieving service level agreements and performance targets.
- Provide training or guidance to junior team members as needed.
The Successful Applicant
A successful Senior Customer Experience Officer should have:
- Strong customer service skills with a focus on delivering positive outcomes.
- Experience in handling customer enquiries in a professional setting.
- Proficiency in using customer relationship management (CRM) systems.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team and independently.
- Attention to detail and strong organisational skills.
- Problem-solving abilities to address and resolve customer concerns.
- Current class "C" driver's license
- Working with Children Check or willingness to obtain one
- Current First Aid & CPR training
- Fluency in Mandarin or Korean
- Experience working within local government or a similarly regulated environment.
- Exposure to finance administration.
What's on Offer
- Temporary position providing valuable experience in the public sector.
If you have receptionist experience, are comfortable working within a busy, front facing enviornment and are immediately available. Please apply as soon as possible, or feel free to send an updated version of your CV to lorenadefreitas@michaelpage.com.au
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Skills
0 of 17 matchedAttention to detailCrmCustomer enquiries handlingCustomer relationship management systemsCustomer serviceDrivers license (class c)Experience in local government or regulated environmentExposure to finance administrationFirst aid & cprIndependenceMultilingual (mandarin or korean)Organisational skillsProblem solvingTeamworkVerbal communicationWorking with children checkWritten communication
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