Service Coordinator
- Coordinate daily job bookings and scheduling for trade crews.
- Act as the primary liaison between builders and field teams.
- Provide exceptional customer service and support operational efficiency.
Truganina | Temp-Permanent Opportunity
Your new company
Join a growing trades business and play a pivotal role in keeping operations running smoothly. Working closely with builders, field technicians and internal stakeholders, you will be responsible for coordinating daily job bookings, scheduling trade crews and providing exceptional customer service.
Your new role
Reporting to the Operations Manager, you will be the central point of contact for builders and field teams, ensuring jobs are scheduled efficiently, communicated effectively and delivered on time.
Key responsibilities include:
- Managing a high-volume of booking inbox and responding promptly to client enquiries
- Coordinating service requests and creating detailed work orders for plumbing, drainage and repair works
- Scheduling technicians, equipment and resources to maximise efficiency and meet client deadlines
- Maintaining accurate job schedules and adjusting priorities as operational requirements change
- Acting as the primary liaison between builders, site teams and management
- Providing detailed job briefings to field crews, including site requirements and scope of works
- Resolving scheduling issues, site access challenges and operational queries
- Monitoring job progress and ensuring clients receive timely updates throughout project delivery
- Supporting continuous improvement initiatives to enhance service delivery and customer
What you'll need to succeed
To be successful in this role, you will demonstrate:
- Previous experience in a trades-based service coordination or scheduling role
- Strong organisational and multitasking abilities
- Exceptional communication and customer service skills
- The ability to prioritise competing workloads in a fast-paced environment
- Confidence liaising with both clients and field-based teams
- High attention to detail and commitment to accuracy
- Strong computer skills and experience using scheduling or job management systems
What you'll get in return
- Supportive and collaborative team environment
- Temp-perm opportunity
- $40p/h + super
- Varied and fast-paced role
- Convenient location and on-site support from experienced managers
- Mon-Friday 6.30am-3.30pm
What you need to do now
If you are interested in this role, please apply online or send a CV to corall.chung@hays.com.au#3021736
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