Service Scheduler
- Coordinate workloads and manage service requests for technicians.
- Ensure clear communication between customers, technicians, and internal teams.
- Maintain accurate records and support departmental targets.
Industry leader is seeking service coordinators and schedulers to join their team on a permanent basis
Your new company
An industry leader in their field, our client seeks an experienced scheduler to join their team on a permanent basis, commencing asap. Located in the South Eastern suburbs this is a long term trusted client of mine I am excited to work with again.We are seeking a highly organised and customer-focused Service Coordinator to join our team. In this role, you will play a critical part in ensuring the efficient operation of our service department by coordinating workloads, managing quotations, and facilitating clear communication between customers, technicians, and internal teams.
Your new role
Your ability to multitask, maintain accurate records, and collaborate across departments will directly contribute to delivering exceptional customer service and achieving business goals.
- Plan and allocate service work to ensure technicians maintain a full and productive schedule
- Process and manage Service Agreement requests and quotations accurately and promptly
- Prepare, track, and follow up on quotations including Sigma Covers, tenders, overhauls, and repairs
- Identify and follow up on additional sales opportunities raised by technicians
- Coordinate with customers, sales teams, and subcontractors to ensure project completion and customer satisfaction
- Maintain strong communication between Service and Sales teams for seamless operations
- Ensure all service documentation complies with company standards
- Support achievement of service budgets and departmental targets
- Handle overflow inbound phone calls in a professional manner
What you'll need to succeed
- Strong interpersonal and communication skills with a customer-first approach
- Excellent organisational and multitasking abilities in a fast-paced environment
- Proven ability to work collaboratively within a team
- Prior Scheduling Experience across trades based businesses
- Proficiency in SAP and Microsoft Office (Word, Excel, Outlook)
What you'll get in return
- Be part of a collaborative and supportive team environment
- Opportunity to contribute to a high-performing service department
- Variety in your role with both operational and customer-facing responsibilities
- Ongoing development and growth opportunities
- Permanent role and stability in 2026 and free parking on site
What you need to do now
Please call Jessica Thatcher at Hays on 0386168450 or email applicatiosn to Jessica.Thatcher@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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