Business Account Manager - Small Business / eCommerce

The ambitious team in our Parcels, Post & eCommerce division, consisting of product leaders & account management teams are committed to powering eCommerce and delivering the best delivery services in Australia.

You’ll join a business in a strong market position, navigate complexity to deliver solutions and overcome commercial challenges and be given growth opportunities.

Customer focused and committed to winning in the right way, this team helps Australian business grow whilst achieving sustainable business growth … you’ll be set up to thrive in a supportive environment. An environment where our training, coaching and development will push you towards your career goals and beyond.

Join a team where you can help Australian eCommerce Deliver, join PPECS.

About the opportunity

You own a portfolio of small business customers. Most of them sell online.

This is mainly phone-based work. You will also use video calls and meet customers in person sometimes.

Your job is to keep them happy and grow their accounts. You renew contracts, run price reviews and protect revenue.

You also find room to grow. You spot cross-sell opportunities and close them.

Small Business is a growth area for us. You will become a trusted adviser and an eCommerce expert.

You report to the Sales Manager. You own the relationship, the revenue and the service delivery.

You’ll also

• Build account plans that prioritise your effort and protect revenue.
• Lead planned sales calls with senior stakeholders to find pain points.
• Run joint business reviews with customers at agreed times.
• Onboard new customers and services quickly and properly.
• Convert warm leads at a high rate.
• Work with Product, Pricing and Solutions teams to build solutions.
• Keep your activity current in Salesforce.
• Share eCommerce insights that help customers grow.

About you

You build trust over the phone. That is a real skill and you have it.

You are curious about how a customer makes money. You ask before you pitch.

You are organised. You plan your week and work your portfolio.

You want your earnings tied to your results.

You’ll also

• Bring business to business sales experience, including closing deals.
• Have a track record of meeting and beating sales targets.
• Have built trusted adviser relationships over the phone.
• Have negotiated deals across a complex product range.
• Adapt quickly and work well on your own.
• Know small business customers and what they need.

Desirable, not essential

• A business degree.
• Accredited sales training or a sales methodology qualification.
• eCommerce or logistics knowledge.

What else is in it for you?

• A sales incentive that rewards growth in your portfolio.
• Clear career paths across our wider sales teams.
• Work two days in the office, one day at a site near you and two days from home.

• Opportunities for growth and internal development in a large business.
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.