Office Manager
- Oversee daily office operations, administrative workflows, systems and record-keeping.
- Supervise, train and support administrative staff, including workload allocation and performance reviews.
- Coordinate education service administration, including student enquiries, applications, admissions and enrolments, and liaise with education providers.
About the Role
We are seeking an experienced Office Manager to oversee the day-to-day administration and operations of our Parramatta based consultancy.
The successful applicant will be responsible for managing and coordinating the day-to-day operations and administrative functions of the office comprising of the key areas of the business.
This is a permanent full time position for 38 hours per week.
Key Responsibilities
• Manage and coordinate the day-to-day operational activities of the agency’s services operations and oversee the ongoing review and improvement of office systems, procedures, workflows and record-keeping practices.
• Plan, coordinate and monitor administrative activities, allocate work and resources, and supervise staff to ensure tasks are completed accurately, efficiently and within required deadlines.
• Guide, train and support administrative staff, review work, provide process knowledge, and identify opportunities to improve performance and improved service delivery.
• Assist management with operational planning and staff resource allocation.
• Provide management with information, feedback and reports regarding office
operations, staffing, workflow, administrative performance and areas for improvement.
• Coordinate and manage the administrative processes associated with the agency's education services, including student enquiries, consultations, applications, admissions and enrolments.
• Manage complex enrolment applications, missing documentation, admission issues and student concerns, coordinating appropriate solutions with students, staff and education providers.
• Liaise with universities, colleges and other education providers regarding applications, offers, admissions requirements, enrolments and related matters, and maintain effective relationships with education partners.
• Monitor student applications and enrolments, maintain accurate student records, CRM notes, correspondence and follow-up schedules, and ensure enquiries and applications are appropriately followed up by staff.
• Maintain current knowledge of education-provider requirements, courses, admission criteria, scholarships, policies and relevant regulatory requirements,
• Ensure administrative and education processes are conducted by staff in accordance with applicable requirements.
• Monitor workflows, identify administrative issues and implement improvements to systems, procedures and service delivery.
• Monitor and evaluate staff performance through regular reviews, provide feedback and coaching, identify training and development requirements, set performance objectives, and implement appropriate measures to improve individual and team productivity and service standards.
Qualifications
• Minimum Masters of Business / Business Administration or equivalent relevant experience
Experience
• Minimum 1 year of experience working in education agency setting essential
• Ability to work independently and effectively manage office operations and administrative workflows
• Strong organisational, time-management and problem-solving skills
• Experience coordinating and supervising administrative staff
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities and deadlines
• Proactive and motivated with a strong work ethic and a commitment to achieving results
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.