Front Office Coordinator
- Act as the first point of contact for customers and visitors.
- Provide general administrative support across the business.
- Manage incoming phone calls, emails and general enquiries.
The Opportunity:
Sharp & Carter is partnering with a well-established organisation based in Dandenong South to recruit a Front Office Coordinator on a permanent basis.
As the first point of contact for the business, you will play an important role in creating a warm, professional and welcoming experience for customers and visitors. More than a traditional reception role, this position offers plenty of variety across front office coordination, customer service and broader administration.
Working closely with multiple internal teams, this opportunity will suit someone who enjoys working with people, takes pride in delivering exceptional service and is confident taking ownership of a busy front-of-house environment.
Key Responsibilities:
- Act as the first point of contact for customers and visitors
- Manage incoming phone calls, emails and general enquiries
- Provide a professional and welcoming front-of-house experience
- Provide general administrative support across the business
- Coordinate and respond to customer enquiries
- Maintain accurate records across internal systems and CRM platforms
- Monitor and triage enquiries
- Work collaboratively with multiple internal teams
- Take ownership of the front office and manage competing priorities throughout the day
About You:
- Previous experience within reception, administration, customer service or hospitality
- A confident, professional and approachable communication style
- Strong organisational skills and attention to detail
- Ability to remain calm and professional when handling challenging enquiries
- Comfortable working autonomously and taking initiative
- Ability to manage multiple priorities within a busy environment
- Strong written and verbal communication skills
- Proficiency across Microsoft Office and general business systems
- Experience using CRM or customer service platforms such as Freshdesk, HubSpot or similar will be highly regarded
What's on Offer:
- Permanent, full-time opportunity
- Dandenong South location
- Varied role across front office, customer service and administration
- Opportunity to take ownership and make the position your own
- Supportive and collaborative team environment
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