Guest Experience Manager
- Manage the day-to-day guest experience at a landmark automotive precinct.
- Coordinate events and manage memberships for VIP guests and members.
- Create a welcoming and professional environment for all visitors.
A landmark automotive precinct is preparing to launch in Melbourne's south-east, bringing together collectors, enthusiasts and industry specialists within a purpose-built destination dedicated to muscle, classic and performance vehicles.
This is a highly visible role that blends hospitality, customer experience, operations and relationship management.
You will be the face of the precinct, welcoming members, VIP guests and visitors while overseeing the day-to-day guest experience across the site.
From managing memberships and coordinating events to ensuring the premium member lounge operates seamlessly, you'll play a critical role in creating an environment that members are proud to be part of.
This is a Monday - Friday role with occasional Saturdays.
Key Responsibilities
- Deliver an outstanding experience for members, guests and VIP clients
- Manage membership enquiries, onboarding and ongoing engagement
- Act as the primary point of contact for members and visitors
- Coordinate member events, networking functions and special experiences
- Oversee the day-to-day operation of the exclusive member lounge
- Ensure the precinct is presented to the highest standard at all times
- Build strong relationships with members, tenants and key stakeholders
- Assist with guest communications, bookings and event coordination
- Support operational activities and contribute to the smooth running of the precinct
- Create a welcoming, professional and highly personalised experience for all guests
About You
You are a hospitality professional who understands the importance of exceptional service and memorable experiences.
You may have experience in:
- Luxury hotels
- Private members clubs
- Premium hospitality venues
- Concierge services
- High-end customer experience environments
At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
To apply:
If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on 0431 437 307 or sophie.roper@marsrecruitment.com.au
Please note that due to the number of applications only successful applicants will be contacted.
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